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Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about VanDusen Botanical Garden

When was VanDusen Botanical Garden founded?

The garden officially opened to the public on August 30, 1975, on the site of a former golf course.

How large is VanDusen Botanical Garden?

It spans 55 acres (22 hectares) and features diverse plant collections and themed gardens.

How many plant species are at the garden?

VanDusen is home to an impressive collection of over 7,500 plant species and varieties from around the world.

What is the significance of the Visitor Centre?

The Visitor Centre is an award-winning building designed to a high LEED Platinum standard for sustainability.

Is there a hedge maze at VanDusen?

Yes, there is an Elizabethan-style hedge maze made of over 3,000 pyramidal cedars.

Is VanDusen Botanical Garden owned by the City of Vancouver?

The garden is jointly operated by the City of Vancouver Board of Parks and Recreation and the Vancouver Botanical Gardens Association.

Are there other attractions located nearby?

Yes, VanDusen is just a short distance from Queen Elizabeth Park, which is home to the Bloedel Conservatory.

Is there a fee to park at VanDusen Botanical Garden?

No, parking is free in the lot located on West 37th Avenue, just off of Oak Street.

What is the closest SkyTrain station to the garden?

The closest station is Oakridge-41st Avenue Station on the Canada Line.

Are pets permitted in the garden?

Only working guide and service dogs are allowed; other pets are not permitted.

Is the garden accessible for wheelchairs and strollers?

Yes, most paved paths and facilities are accessible for wheelchairs, scooters, and strollers.

What should I do if I find a lost item?

Please return any found items to a staff member or volunteer.

Can I bring my own food and drinks to the garden?

Yes, you may bring a picnic to enjoy on the Great Lawn, but outside alcoholic beverages are prohibited.

Is it possible to visit the garden during the holidays?

The garden is closed on December 25th and January 1st.

Can I bring a drone to take photos?

No, the use of drones is strictly prohibited at any time within the garden.

Are there special offerings for guests with accessibility needs?

Yes, attendants accompanying guests with accessibility needs receive complimentary admission.

What is the best time to visit if I want to avoid crowds?

Mornings are typically quieter than midday, especially on weekends and holidays.

Are there dining options available on-site?

Yes, the garden has the Shaughnessy Restaurant and the Garden Cafe for dining and refreshments.

What is the minimum age for a child to visit alone?

The minimum age to visit the garden without an adult or guardian is 13 years old.

Can I bring sports equipment like a frisbee or ball?

No, sports equipment of any kind is prohibited to protect the garden and its visitors.

Is there a place to leave my bike?

Yes, bike racks are available for use outside the Visitor Centre.

Is smoking or vaping allowed in the garden?

No, smoking of any kind, including vaping, is strictly prohibited.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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